Error: Tax updates couldn't be retrieved

Error Heading

Error Message Details

Resolution

Your credentials are invalid

The credentials you're using to access your HMRC PAYE account are invalid. Please check they're correct and as update them as required before trying to retrieve tax updates again.

You should ensure that your credentials have been entered correctly before trying to receive tax updates again.
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We recommend re-entering your credentials to be sure that they are correct.

You're not authorised to retrieve tax code information

You're not authorised to retrieve tax code information for {company-name}. We suggest logging in to your HMRC PAYE account to request authorisation and, once that has been confirmed, you can try retrieving tax updates again.

You will need to log into your HMRC PAYE account and request authorisation. Once the connection is authorised, try receiving updates again.

HMRC's PAYE Notice system is not responding

There seems to be a problem retrieving your tax updates so your data could not be updated. We suggest waiting a few minutes and coming back to try again. If the problem persists, or you need to make the changes now, we suggest logging in to your HMRC PAYE account to find the notices due and apply them manually.

This is not an issue that can be addressed within Paycircle and is caused directly by HMRC.
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There is no action you can take within Paycircle to resolve this, but you may wish to speak to HMRC to report the issue.
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Please note that you should not raise a support case if you see this error, as there is nothing we can do to resolve it.