Access Identity
Set up and manage your Access Identity - Paycircle integration.
By Robert1 author24 articles
- Access Identity FAQsThis document provides a list of frequently asked questions regarding the Access Identity user login update for Paycircle.
- Two-factor authentication login flow via Access IdentityFirst-time two-factor authentication (2FA) login.
- Access Identity overviewHow Access Identity protects your PeopleHR login, and how first-time login works.
- Single-sign on login flow via Access IdentityFirst-time SSO log in.
- Link your account to Access IdentityLinking your Paycircle accounts with Access Identity.
- Username and password login flow via Access IdentityFirst-time login flow for an existing user.
Leaver management
Set up and manage leavers for Access Identity
Troubleshooting
Resolve errors associated with Access Identity
- Unable to login with two-factor authenticationEmployees changed their phone and now can't login.
- Error: 'Your email address must be unique'When a user attempts to migrate to Access Identity they get an error that their email must be unique.
- Permanent loading screen when switching between administrator and payslip portalsPermanent loading dots are seen when switching between the administrator and payslip portals.
- Access Identity verification code not receivedA user hasn't received their Access Identity verification code.
- User unable to authenticate a 2FA request via IdentityHow to reset 2FA access for administrators, team members and leavers when they cannot complete the 2FA authorisation step.
- User returned to Paycircle login screen after logging into IdentityWhat to do when a user is looped back to the Paycircle login screen.
- Error: Frequently logged out of Paycircle after IdentityGuidance on what to do when you are frequently logged out of Paycircle after Access Identity
- No option to unlink a user's Paycircle account from their Access Identity accountGuidance on what to do when unable to unlink a user's Paycircle Account from Access Identity
- Access Identity login errorsWhen trying to login I get an error message.
Configuration
Configure Access Identity
- Enable Access Identity two-factor authentication for one userIndividual enablement of 2FA.
- Identify your domain ownerI don't know who my domain owner would be.
- Configure Access Identity single sign-onSet up Access Identity single sign-on (SSO).
- Configure Access Identity two-factor authenticationSet up Access Identity two-factor authentication (2FA) .
- Whitelisting Access Identity emailsVerification code emails are not being received from Access Identity.
Admin management
Set up and manage administrators for Access Identity
Team member management
Set up and manage team members for Access Identity