For further guidance on common issues for pensions in Paycircle, view our webinar below.
Paycircle Pension Webinar - What You'll Learn
Pension submission issues
Pending submissions
Identify why pensions remain pending
Check delay settings vs. provider response issues
Understand Paycircle's limitations and when to escalate
PAPDIS format
Export and manually adjust pension data when providers don't support PAPDIS
General failure troubleshooting
Read and interpret failure emails
Compare data between Paycircle and provider portals
Know when to re-submit vs. dismiss
Use manual upload workarounds
Provider-specific troubleshooting
Smart pension
Format JSON error messages for readability
Resolve Status 404 (team member not found) errors
Fix Status 422 (non-consecutive period) errors
Align contribution tiers between systems
NEST
Use Unique Record Identifiers to locate issues
Resolve common errors: duplicate enrolments, missing members, schedule mismatches
Fix period date reversions and cease date behavior
Know when to fix in Paycircle vs. NEST
PensionSync (Aviva, L&G, NOW)
Access clearer error explanations through the PensionSync portal
People's Pension
Understand NIL submission limitations
System behaviour & configuration
Automated processes
How Paycircle archives vs. deletes pensions
Automatic unauthorisation and re-authorisation
Relief at Source (RAS) requirements for auto-enrolled pensions
Manual corrections
Update re-enrolment dates
Assign NI numbers for proper tax relief
Correct contribution basis settings
Key outcomes
After this webinar, you'll confidently:
Diagnose pending submission causes
Troubleshoot Smart and NEST failures independently
Distinguish between Paycircle-solvable vs. provider-solvable issues
Reduce escalations for common pension scenarios