What's changing?
⚠️ Important: This change is only applicable for our customers who currently raise their cases via the customer support portal.
Starting December 1st, you'll access support directly within Paycircle through our Access Digital Assistant.
The Support Portal will be retired for raising cases on this date; however, you will still be able to view any raised cases you have. Just log in as normal and you will be able to view all historical cases still, even if raised via the Access Digital Assistant once they are closed.
You will be able to view any currently open cases via the Access Digital Assistant in product, just open your Assistant and select messages to continue liaising with your support team.
Your new support experience
To enhance your support options and provide a more seamless and convenient experience, we've designed the Access Digital Assistant to work directly within your Paycircle platform.
Key benefits
Instant assistance: Get immediate answers to common questions and tasks without leaving Paycircle.
Convenient access: Browse knowledge base articles directly from your software.
24/7 availability: Access help any time, day or night.
Seamless case creation: Entitled contacts can convert Digital Assistant conversations into support cases instantly.
How it works
Click the Access Digital Assistant icon in Paycircle.
Select Ask a question and type your question.
Review the answer provided.
If you need further assistance, ask the Digital Assistant to connect you with our support team.
What you need to know
The Support Portal will close for raising new cases on December 1st, but viewing historical cases will still be available as usual.
All support interactions will happen within your Paycircle product.
Our dedicated support team is still available for complex or technical queries.
Only entitled contacts will be able to raise cases to human support as they do currently.
⚠️ Important: If you are an entitled contact currently but do not have access to the Access Digital Assistant in Paycircle, please let us know ASAP!
No action required
The Access Digital Assistant is already available in Paycircle and, moving forward, will be the primary way to contact the support team from December 1st.
We're confident this new experience will make getting support faster and more convenient. If you have questions about this change, please check out how this experience works within Paycircle.