If your pay date changes when it coincides with a bank holiday, it may have caused some customers' August pay date to be incorrect, due to the bank holiday being incorrectly recorded as 29 Aug instead of 31 Aug.
We have now rectified this; any payrolls processed after 20 August will be correct.
If you have processed your payroll before this date, check the pay date on your BACS file. If it is incorrect, you will need to re-generate the BACS for August. For assistance with this process, contact our support team.