Paycircle

Automated pension submissions for Aviva, L&amp;G, and NOW will be made via PensionSync. If the submission fails, the failure email will show an error from PensionSync.

View PensionSync submission failure messages

Click the action cog ⚙️ then click View in PensionSync

You will be taken to the PensionSync portal. From here, you will be able see the error message explained more clearly.

1. Click Pensions.
2. Click the action cog ⚙️ then click View in PensionSync
3. You will be taken to the PensionSync portal. From here, you will be able see the error message explained more clearly.

Identify and resolve issues causing PensionSync submissions to fail.

Troubleshoot a PensionSync submission failure

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