Occasionally, HMRC may have different figures on their system compared to what is correctly recorded in Paycircle. This can happen due to discrepancies or delays in how data is processed on HMRC's side. In such cases, Paycircle cannot send another FPS (Full Payment Submission) for the same period if it has already been reported and successfully submitted. Once an FPS is correctly submitted, it cannot be resent without changes.
If HMRC's figures do not match what you see in Paycircle, you will need to contact HMRC directly and provide them with the submission reference from the receipt of the original FPS. This reference will allow HMRC to trace the specific submission and investigate the discrepancy. To do this, follow the steps below.
Click Payroll and then click History.
Select the relevant pay period then click the Receipts tab to view the submission receipt.
HMRC will be able to use this information to track the reported figures and resolve any differences between their records and the data in Paycircle.