If you receive a notification that states a submission to HMRC failed for an auto-run payroll, it is likely that there is an error in your data that caused HMRC to reject the submission.
Identify the error(s)
You have two options for how you can identify the error(s) that are causing the failure:
Option 1 - via the companies list
Log in to Paycircle.
Within the companies list, search for the impacted payroll.
On the bottom right of the company card, click Reset.
You will now be shown any error messages that caused the payroll run to fail. Check our troubleshooting guidance if you need help with resolving the error.
Option 2 - via a manual run
Log in to Paycircle.
Open the impacted payroll company.
Process the impacted period manually.
You will now be shown any error messages that caused the payroll run to fail. Check our troubleshooting guidance if you need help with resolving the error.