When running payroll, you may come across periods that fail to submit to HMRC. Any type of submission can cause a failure, so the issue might lie in the FPS, the EPS, or the CIS300, if the company operates CIS.
View and reset failures from the current period
If you encounter a failure while running payroll, the failure message will be displayed in Current period. Along with the failure, there will also be a Reset button, which will allow you to make the necessary changes to the payroll, before trying to submit the period again.
View and reset failures from the Companies list
From the companies list, failed payrolls are identifiable from a FAILED icon. The can also be filtered for, by clicking on the Status filter, and selecting the Failed option.
To view the submission failure message, and reset the period, click on the action cog menu next to the relevant company, and choose the option to Reset payroll.