If a user is saying that an invite to register has not been received, there are a few things to check.
Check if the invite has been sent
Click Team and select the relevant team member.
Click History.
This will show a list of invites to register, along with which email was used for the invite.
Check the email address is correct
Click Team and select the relevant team member.
Click Information tab, then check the contact details section for the correct email address.
Is PayDashboard enabled?
If PayDashboard is enabled, emails to team members will be disabled. Turning on PayDashboard file creation means that pay day emails, and all other system notifications, to team members will be disabled and they won't be able to access their user portal. To check this, follow the steps below.
From your company, click Settings, then click Payroll settings.
Within the Payroll settings block, locate PayDashboard file creation.
Contact support
If you have thoroughly checked the steps above, contact the support team via your usual method for further information.