If you're not receiving verification code emails or password resets from Access Identity, this is typically due to email delivery issues. First, check if the email is in one of the locations below:
Check your junk and spam folders.
Ensure you're using the correct email address.
To ensure emails are received in the future, contact your IT department and request that the following addresses be whitelisted:
IP addresses: 212.54.130.152, 212.54.158.214
Domains: '@accessacloud.com'
Once your IT team has whitelisted these, try requesting a verification code again.