Access Identity
Set up and manage your Access Identity - Paycircle integration.
By Deborah and 2 others3 authors24 articles
- Access Identity overviewWhat is Access Identity?
- Access Identity FAQsThis document provides a list of frequently asked questions regarding the Access Identity user login update for Paycircle.
- Single-sign on login flow via Access IdentityFirst-time SSO log in.
- Username and password login flow via Access IdentityFirst-time login flow for an existing user.
- Two-factor authentication login flow via Access IdentityFirst-time two-factor authentication (2FA) login.
- Link your account to Access IdentityLinking your Paycircle accounts with Access Identity.
Configuration
Configure Access Identity
- Identify your domain ownerI don't know who my domain owner would be.
- Configure Access Identity single sign-onSet up Access Identity single sign-on (SSO).
- Configure Access Identity two-factor authenticationSet up Access Identity two-factor authentication (2FA) .
- Enable Access Identity two-factor authentication for one userIndividual enablement of 2FA.
- Whitelisting Access Identity emailsVerification code emails are not being received from Access Identity.
Admin management
Set up and manage administrators for Access Identity
Team member management
Set up and manage team members for Access Identity
Leaver management
Set up and manage leavers for Access Identity
Troubleshooting
Resolve errors associated with Access Identity
- Error: 'Your email address must be unique'When a user attempts to migrate to Access Identity they get an error that their email must be unique.
- Access Identity verification code not receivedA user hasn't received their Access Identity verification code.
- Unable to login with two-factor authenticationEmployees changed their phone and now can't login.
- User returned to Paycircle login screen after logging into IdentityWhat to do when a user is looped back to the Paycircle login screen.
- Permanent loading screen when switching between administrator and payslip portalsPermanent loading dots are seen when switching between the administrator and payslip portals.
- User unable to authenticate a 2FA request via IdentityHow to reset 2FA access for administrators, team members and leavers when they cannot complete the 2FA authorisation step.
- Error: Frequently logged out of Paycircle after IdentityGuidance on what to do when you are frequently logged out of Paycircle after Access Identity
- No option to unlink a user's Paycircle account from their Access Identity accountGuidance on what to do when unable to unlink a user's Paycircle Account from Access Identity
- Access Identity login errorsWhen trying to login I get an error message.