Access Identity is the single sign-on solution for our products. If you are running into issues when attempting to log in, review the steps under the relevant section.
Invalid email or password
This error occurs because Access Identity hasn't let you set a password for the Access Account, so there is no way to recognise the password that you have entered. To resolve this, follow the steps below.
Click Forgot Password, then confirm your email address.
Click Send me the code, and once you've received the code, enter it.
Type a new password.
Account not found
This error occurs when your Paycircle credentials don't match the Access Identity
account. This can be caused by having a different email address for the two accounts. To find the correct email address, follow the steps below.
Ask your employer or a payroll admin to log in to Paycircle.
Navigate to your employee profile, click the Account tab.
Active Access Identity session detected
This error occurs when there is an existing active session. You will need to go to the following URL https://identity.accessacloud.com/ and click Sign Out.
Once you have signed out, you can make another login attempt.
Your sign-in is not valid
This error occurs when your Paycircle account and your Access Identity account haven't linked correctly. The account will need to be unlinked first. To do this, follow the steps below.
Ask your employer or a payroll admin to log in to Paycircle.
Navigate to your employee profile.
Click the cog icon, then click Unlink Access Account.
If the error still persists, try to unregister and invite to register again.
Access Account already exists, or Email address must be unique
This error occurs if an Access Account already exists or was partially created. To resolve this, go back to the previous page and click No, then sign in to your existing Access Account.
Migration required
📌Note: You may need to click Return to sign in multiple times before it redirects you.
This error occurs when there's an issue with the migration to Access Identity. Click Return to sign in, where it will allow you to complete the migration.
If you have any issues that are not listed, or have followed the steps but the issues still persist, use our digital assistant to contact our support team, who will be able to provide further assistance.