Troubleshooting
Resolve errors associated with Access Identity
By Deborah and 2 others3 authors9 articles
- Error: 'Your email address must be unique'When a user attempts to migrate to Access Identity they get an error that their email must be unique.
- Access Identity verification code not receivedA user hasn't received their Access Identity verification code.
- Unable to login with two-factor authenticationEmployees changed their phone and now can't login.
- User returned to Paycircle login screen after logging into IdentityWhat to do when a user is looped back to the Paycircle login screen.
- Permanent loading screen when switching between administrator and payslip portalsPermanent loading dots are seen when switching between the administrator and payslip portals.
- User unable to authenticate a 2FA request via IdentityHow to reset 2FA access for administrators, team members and leavers when they cannot complete the 2FA authorisation step.
- Error: Frequently logged out of Paycircle after IdentityGuidance on what to do when you are frequently logged out of Paycircle after Access Identity
- No option to unlink a user's Paycircle account from their Access Identity accountGuidance on what to do when unable to unlink a user's Paycircle Account from Access Identity
- Access Identity login errorsWhen trying to login I get an error message.