Troubleshooting
Resolve errors associated with Access Identity
Error: 'Your email address must be unique'When a user attempts to migrate to Access Identity they get an error that their email must be unique.
Access Identity verification code not receivedA user hasn't received their Access Identity verification code.
Unable to login with two-factor authenticationEmployees changed their phone and now can't login.
User returned to Paycircle login screen after logging into IdentityWhat to do when a user is looped back to the Paycircle login screen.
Permanent loading screen when switching between administrator and payslip portalsPermanent loading dots are seen when switching between the administrator and payslip portals.
User unable to authenticate a 2FA request via IdentityHow to reset 2FA access for administrators, team members and leavers when they cannot complete the 2FA authorisation step.
Error: Frequently logged out of Paycircle after IdentityGuidance on what to do when you are frequently logged out of Paycircle after Access Identity