If a team member's profile is showing as incomplete after they have been run through payroll before, there are a few checks you can perform to ensure their profiles are marked as complete.
Check their pension information is complete
From the Company Dashboard, click the Team tab
Find the relevant team member and click into their profile
In the Overview tab, if the pension information is incomplete, it will show as such in the green pension box.
Re-save the Year To Dates
From the Company Dashboard, click the Team tab
Find the relevant team member and click into their profile
Click the Information tab
Scroll down to Year To Dates
Click Edit
Tick the tick box to confirm you wish to make changes to the Year to date figures
Click Continue
Click Save
If the team members are still showing as Incomplete, please raise a case with our Support Team to assist you further.